It’s almost a cliché: in any given year, a company’s overall goal is usually “growth.” In broad terms, growth signals success for the company. We are no different: 2016 certainly brought great advances for ABILITY in many areas. I’d like to emphasize, however, that our success is only achieved by our customers being well served. We only grow when you do! Here’s how that happened in 2016:
New services added
To expand and deepen our portfolio of services for customers, last year ABILITY acquired three companies that brought robust, industry-proven technology for our customers. Among the offerings are applications for home health quality reporting and analytics; skilled nursing quality reporting and analytics; and – most exciting – greatly expanded all-payer revenue cycle management (RCM) and health data analytics products for small and mid-sized hospitals, physician offices and post-acute providers through the ABILITY | ACCESS® RCM application.
The new products have been enthusiastically embraced by our Partners, providing more ancillary services to embed within their applications across multiple lines of business.
Increased education, information and support
In 2016 ABILITY also deepened its investment in customer service. We launched a series of webinars to share product and industry information. Another initiative had the ABILITY team working closely with Partners to creatively leverage our integrated and UI-driven products to more closely meet specific needs. This collaboration noticeably enhanced our Partners’ offerings to their customers.
ABILITY also increased its commitment to service excellence. Last year we added three top leaders to our Strategic Partners Team: JB Baron, Hesham Butty and Colleen Reynolds. Their impressive expertise and dedication is a clear indication of the importance we place on customer success. Read more about the ABILITY Implementation and Support leaders and their pledge of excellence elsewhere in this newsletter.
Forbes Cloud 100 recognition
In 2016 ABILITY was named to the first-ever Forbes Cloud 100, the definitive list of the top 100 private cloud companies in the world. ABILITY ranked #46 on the list and was the highest ranked of only five healthcare-related companies named. As the Forbes editor noted, “Inclusion in the Forbes 2016 Cloud 100 list recognizes a company for its financial growth and excellence as recognized by customers and peers.”
This important milestone for ABILITY was another level of achievement reached only because of the impact we’ve had on our customers! As our CEO Mark Pulido noted, “Being named to this prestigious list is recognition of the value we provide our customers, how we’ve innovated to meet their increasingly complex needs and our growing position in the market we serve.”
Looking ahead in 2017
As noted above, 2016 certainly has been an exciting year for us at ABILITY. ABILITY has both innovated and acquired products and services that allow us to enhance the value we provide for our valued Strategic Partners. Our most important driver of success, however, is how well we serve our partners. I want to express my sincere gratitude for the opportunity to be your partner in 2016, and my appreciation as we continue to serve as your partner in 2017.
We will be communicating soon about additional services launching in 2017, including our Partner Community portal mid-year. This online community will usher in a new level of collaboration and service, directly involving our Strategic Partners in helping ABILITY improve our products and services.
Thank you again. I look forward to another great year of growth together. Feel free to let me know how we can help you succeed.